Terms of Service
1. Agreement to these terms
OneInbox is a unified email service operated from Australia and provided at tryoneinbox.co. By creating an account or using OneInbox you agree to these terms. If you do not agree, please do not use the service.
2. The service
OneInbox connects the mailboxes you choose and shows them in one place. It syncs your mail, lets you read, organise and reply, and offers optional extras such as AI summaries. We improve the product continuously, so features may be added, changed or removed over time.
3. Your account and acceptable use
Keep your sign-in details safe: you are responsible for activity on your account. You agree to:
- connect only mailboxes you own or are authorised to manage,
- not use OneInbox to send spam, bulk unsolicited mail, or unlawful content,
- not attempt to disrupt, probe or overload the service,
- comply with the terms of the email providers you connect (such as Google and Microsoft).
4. Your mail stays yours
The mail in your connected accounts belongs to you. We access it only to provide the service you signed up for, as described in our Privacy Policy. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
OneInbox keeps a rolling window of recent mail, not a permanent archive. Your original messages remain in your mailbox at your provider, and disconnecting an account removes its synced mail from OneInbox.
5. Plans, billing and refunds
OneInbox is a paid service billed through Stripe. Current prices are shown on the pricing page and at checkout. Monthly subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the paid period. Lifetime plans last for the lifetime of the service. If something is not right, email us within 14 days of a charge and we will make it fair.
6. Third party services
OneInbox depends on services we do not control, including your email providers, Google, Microsoft, Stripe and our hosting providers. We are not responsible for outages, changes or data handling on their side, though we will always do our best to work around them.
7. Availability and warranty
We work hard to keep OneInbox fast and reliable, but the service is provided as is and as available, without warranties of any kind to the extent permitted by law. Nothing in these terms excludes guarantees that apply under the Australian Consumer Law or other rights that cannot be excluded.
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim connected to the service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential loss, or for loss of data held by your email provider.
9. Ending the relationship
You can stop using OneInbox and delete your account at any time. We may suspend or close accounts that breach these terms, misuse the service or create risk for other users, and we will tell you why unless the law prevents it.
10. Governing law
These terms are governed by the laws of Western Australia, Australia, and disputes are subject to the courts of that state.
11. Changes to these terms
We may update these terms as the product evolves. When a change is material we will let you know by email or inside the app before it takes effect. Continuing to use OneInbox after a change means you accept the updated terms.
12. Contact us
Questions about these terms are welcome:
Email: ross@tryoneinbox.co
Tel: 0400 369 865
Address: 802/237 Adelaide Terrace, East Perth WA 6004, Australia